Blog

Discover news, tips and insight for IT that just works.

Introducing the Sentrian Help knowledge-base

Matt Blowes  September 04, 2018 News & Announcements, How To, Sentrian One

 
We've launched a new online help centre to provide quick information and guides to complete simple and useful IT tasks. Meet Sentrian Help.

Introducing the Service Desk Callback feature

Graeme Wilson  August 13, 2018 Sentrian One, News & Announcements

 
We've made a small but significant change to the Service Desk phone support to help reduce wait times. Try our Callback feature the next time you call our Service Desk.

Sentrian Melbourne Data Centre goes live

James Sowry  April 04, 2018 News & Announcements, Cloud Services, Sentrian One, Managed Services

 
We've added to our Brisbane and Sydney bases with a new Melbourne data centre to improve performance for our Victorian-based clients.

Two key reasons why anti-malware has overtaken anti-virus

Matt Blowes  November 29, 2017 Sentrian One, Managed Services, Security

 
The security provided by anti-virus software is not what it once was. See how anti-malware has developed to meet today's threats.

The story of a ticket

Graeme Wilson  March 28, 2017 Sentrian One

 
You've got an IT issue and you've reported it, but where does it go? We show you how a ticket is created and how it helps.

What you need to know when software goes 'end-of-support'

Matt Blowes  February 06, 2017 Technology, Sentrian One

 
What software 'end-of-life' means and why you should weigh your options before choosing to remain on unsupported software versions.

Required skills: outstanding client service

Abhay Khanna  January 24, 2017 Opinion, Sentrian One

 
Abhay Khanna shares his experiences on the Sentrian service desk & how this equips him for a new Client Services Manager role in the Business Development team.

Sentrian staffer a friend to others in need

James Sowry  October 26, 2016 Sentrian One

 
Sentrian's Operations Support Coordinator Trish Jones applies her many skills in helping survivors of domestic violence as a Friends with Dignity volunteer.

Prepare for disaster before the storm season hits

Matt Blowes  August 31, 2016 Backup and Disaster Recovery, Managed Services, Sentrian One

 
A disaster recovery plan can offer your business certainty in a time of crisis. All it takes to start is knowing what your business wants to protect.